ReplyVera automatically thanks happy beauty clients and names their stylist, while holding chemical reactions, burns, or service disputes for manager approval.
Routine 5-star praise is acknowledged promptly without taking stylists away from appointments.
Stylists and estheticians mentioned in reviews are celebrated naturally in public replies.
Feedback citing chemical burns, cuts, or allergic reactions requires immediate manager sign-off.
Securely connect one or more business locations via Google OAuth. No passwords stored.
Customize salon tone, stylist name tagging, and chemical injury safety filters.
Rave reviews publish automatically. Scalp injury or treatment complaints alert your salon manager.
See how ReplyVera maintains high client satisfaction across every review.
"Sarah gave me the best balayage and haircut I have ever had. Truly talented!"
"Thank you so much for the glowing review! We are thrilled Sarah gave you such a fabulous balayage and cut. We cannot wait to see you for your next visit!"
"Waited 25 minutes past my appointment time before anyone even greeted me."
"Thank you for sharing your experience. We sincerely apologize for the delay you experienced at check-in. We will follow up with you directly to ensure a smoother visit next time."
"Severe chemical burn on my scalp from the bleach treatment, had to visit urgent care."
Auto-publishing blocked. Salon owner and head colorist notified immediately.
ReplyVera never publishes sensitive feedback automatically. When a review matches a protected topic, auto-publishing is blocked.
Monitored topics:
Auto-publishing has been blocked. A draft has been prepared for your approval.
Every incoming Google review passes through three strict filters before anything is published.
Trigger: 4–5 star routine positive praise without sensitive terms or disputes.
Trigger: 2–3 star mixed feedback, service delays, or pricing concerns.
Trigger: 1 star or critical safety triggers (injuries, hygiene, legal threats).
Start your 14-day free trial. Cancel anytime.
You approve every reply before it is published.
Safe replies publish automatically. Sensitive reviews stay under your approval.
Manage all your locations from one account with location-level rules.
Start your 14-day free trial. Handle routine reviews on autopilot and protect your salon’s reputation.