ReplyVera publishes prompt, hospitable responses to guest praise while routing cleanliness, booking, and noise complaints directly to your front-desk manager.
Respond within minutes to positive guest reviews without burdening your busy reception staff.
Frequent, professional replies signal active management to future travelers and Google algorithms.
Health, pest, and security complaints are stopped instantly before any response is published.
Securely connect one or more business locations via Google OAuth. No passwords stored.
Set hospitality tone, VIP guest recognition rules, and alert thresholds for room cleanliness.
Routine guest compliments publish automatically. Severe complaints notify your General Manager immediately.
See how ReplyVera handles hotel guest feedback with promptness and tact.
"The front desk team upgraded our room for our anniversary and breakfast was superb."
"Thank you for celebrating your anniversary with us! We are thrilled our team could make your stay special, and we look forward to welcoming you back."
"Check-in took over 30 minutes and the air conditioning in room 204 was noisy."
"Thank you for sharing your feedback. We apologize for the delay at check-in and the AC noise. Our maintenance team has inspected room 204, and we hope to host you again for a seamless stay."
"Found bed bugs in room 312 and the night manager refused to speak with us."
Auto-publishing blocked. General Manager and housekeeping alerted immediately.
ReplyVera never publishes sensitive feedback automatically. When a review matches a protected topic, auto-publishing is blocked.
Monitored topics:
Auto-publishing has been blocked. A draft has been prepared for your approval.
Every incoming Google review passes through three strict filters before anything is published.
Trigger: 4–5 star routine positive praise without sensitive terms or disputes.
Trigger: 2–3 star mixed feedback, service delays, or pricing concerns.
Trigger: 1 star or critical safety triggers (injuries, hygiene, legal threats).
Start your 14-day free trial. Cancel anytime.
You approve every reply before it is published.
Safe replies publish automatically. Sensitive reviews stay under your approval.
Manage all your locations from one account with location-level rules.
Start your 14-day free trial today. Connect your Google Business Profile in minutes.