ReplyVera publishes prompt, privacy-conscious responses to treatment praise while holding clinical complications, bruising, burns, or injector feedback for director approval.
Professional, courteous responses that protect client privacy and never disclose sensitive treatment details.
Routine 5-star praise is acknowledged promptly, letting your practitioners focus on patient care.
Mentions of burns, infection, or practitioner licensing issues are halted immediately before publication.
Securely connect one or more business locations via Google OAuth. No passwords stored.
Set aesthetic clinic tone, practitioner recognition rules, and alert thresholds for treatment reactions.
Routine treatment praise publishes automatically. Adverse clinical reactions alert your Medical Director immediately.
See how ReplyVera protects your aesthetic clinic reputation while maintaining clinical standards.
"Dr. Lee and the laser team gave me incredible results. My skin has never looked better!"
"Thank you so much for your kind words! We are thrilled to hear you had a great experience and are loving your skin results. We look forward to welcoming you back!"
"Had to wait 45 minutes past my appointment time and felt rushed through the consultation."
"Thank you for your feedback. We apologize for the wait time during your recent visit and that your consultation felt rushed. We strive to provide attentive care, and our clinic manager will follow up directly."
"Severe chemical burn and blistering after the laser peel, had to visit urgent care."
Auto-publishing blocked. Medical Director and Practice Manager alerted immediately.
ReplyVera never publishes sensitive feedback automatically. When a review matches a protected topic, auto-publishing is blocked.
Monitored topics:
Auto-publishing has been blocked. A draft has been prepared for your approval.
Every incoming Google review passes through three strict filters before anything is published.
Trigger: 4–5 star routine positive praise without sensitive terms or disputes.
Trigger: 2–3 star mixed feedback, service delays, or pricing concerns.
Trigger: 1 star or critical safety triggers (injuries, hygiene, legal threats).
Start your 14-day free trial. Cancel anytime.
You approve every reply before it is published.
Safe replies publish automatically. Sensitive reviews stay under your approval.
Manage all your locations from one account with location-level rules.
Start your 14-day free trial today. Connect your Google Business Profile in minutes.